PRIVACY POLICY

This policy sets out how J&M Murdoch & Son Ltd (company number SC57501) uses and protects your personal information, including data from your use of our website.

J&M Murdoch & Son Ltd is the Data Controller for personal data about individual, corporate and community stakeholders, service users, employees and contractors. For the purpose of this document we will use the group term ‘associates’ to describe any one of these groups. Our ICO registration number is ZA230539.

Definitions

Data processing

Data processing is any activity that involves the use of personal data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring personal data to third parties.

Personal data

Personal data is any information identifying a data subject (a living person to whom the data relates). It includes information relating to a data subject that can be identified (directly or indirectly) from that data alone or in combination with other identifiers J&M Murdoch & Son Ltd possesses or can reasonably access. Personal data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person’s actions or behavior.

Website Visitors

During the course of any visit to our websites, the pages you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long.

Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

How we use Cookies

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the User pages, then we might find this out from your cookie and highlight relevant information on a second visit.

We use both first party and third party cookies to help us maximise the user experience and to help us target our online adverts more effectively. This is achieved with the use of both first party and third party cookies - the difference being the originator of the cookie.
How to find and control the Cookies J&M Murdoch & Son Ltd uses

To find and control your cookies, please visit the website or help section for your browser.

Google Chrome: http://www.google.com/support/chrome/?hl=en-GB
Internet Explorer: https://support.microsoft.com/en-gb/products/internet-explorer
Firefox: http://support.mozilla.org/en-US/products/firefox/privacy-and-security
Apple Safari: http://www.apple.com/support/safari

How to see your cookie code

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

Google Analytics & AdWords

Google Analytics is a simple, easy-to-use tool that helps J&M Murdoch & Son Ltd measure how users interact with its website content. As a user navigates between web pages, Google Analytics provides us with JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website.

We may also use Google AdWords Re-marketing to advertise J&M Murdoch & Son Ltd across the Internet, in particular on the Google Display Network.

AdWords remarketing will display ads to you based on what parts of the J&M Murdoch & Son Ltd website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from J&M Murdoch & Son Ltd you can opt out in several ways:

1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Users under 16

If you are under 16, please get your parent/guardian's permission beforehand whenever you provide personal information to J&M Murdoch & Son Ltd website. Users without this consent are not allowed to provide us with personal information

If you would like more detail about the methods used however, please get in touch at info@jmmurdoch.com.

Personal Information

How we process your personal information

We do not trade personal data for commercial purposes and will only disclose it if required by law, if it is necessary to arrange a service you have asked us for, or if it is with your consent. J&M Murdoch & Son Ltd uses providers (processors) based in the European Economic Area to process associate data, except where specified.

Information you give to us.

This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. It includes information you provide when you:

• Use our site
• Subscribe to any services offered by us or register for our events
• Register to receive downloadable information, newsletters or other information
• Send us a request to contact you or when you report a problem with our site(s).
• The information you give us may include your name, position, and employer details, number of staff in your organisation, address & post code, email address and phone number

We will use this information:

• to send you the information you have requested;
• to inform our marketing and sales activities, including market mapping, client and prospect mapping and analysis;
• to provide you with news and information which we think may be of interest to you and with information about our products and services. If you no longer wish us to use your data in this way, please let us know by clicking the unsubscribe button on our e-mail communications;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

With regard to each of your visits to our site we will automatically collect the following information:

• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including items you viewed or searched for, page response times, length of visits to certain pages.

We will use this information:

• to administer our site so that it works well when you visit and we may also ask you for your opinion to help us do that, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our services, when you choose to do so; and
• as part of our efforts to keep our site secure.

Legal basis for processing your information

We process your personal information lawfully and fairly in accordance with data protection laws. We may process your personal information where:

• it is necessary for performing our functions and activities generally;
• providing services to you;
• you have consented to our processing of your personal information;
• we have a legal obligation to do so; or
• we have a legitimate interest to do so, for example on a business sale or for fraud prevention purposes.

Sharing your information

We may disclose your personal information to third parties, including:

• our professional advisers and services providers;
• If J&M Murdoch & Son Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by us about you will be one of the transferred assets; and/or
• If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or in order to enforce or apply our contract Terms & Conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored in our databases on a secure server located at our head office or via cloud-based services hosted by contracted third parties (e.g., Waste Logics).

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Retention of your personal data

We will only keep your personal data within the timeframes allowed by law and for so long as is necessary to comply with our legal obligations.

Your rights under the GDPR

Access to personal information - Individuals who are the subject of personal data held by J&M Murdoch & Son Ltd are entitled to:

• Ask what information the company holds about them and why
• Ask how to gain access to it
• Be informed how to keep it up to date
• Be informed how the company is meeting its data protection obligations

If an individual contacts the company requesting this information, this is called a subject access request or SAR. To assist us in dealing with your request to access your information, please download and complete this form and submit it by email to: compliance@jmmurdoch.com.

We will respond to Subject Access Requests within one month as is the requirement under GDPR. We will always verify the identity of anyone making a subject access request before handing over any information.

Correcting personal information

Individuals may ask us to correct any personal information about them that is inaccurate, incomplete or out of date.

• Deletion of personal information – Individuals have the right to ask us to delete personal information about them where:
• They consider that we no longer require the information for the purposes for which it was obtained
• We are using that information with their consent and that consent has been withdrawn – see Withdrawing consent to using your information below
• They have validly objected to our use of their personal information – see Objecting to how we may use personal information below
• Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use personal information

Individuals have the right at any time to require us to stop using their personal information for direct marketing purposes. In addition, where we use personal information of an individual to perform tasks carried out in the public interest then, if the individual asks us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use personal information

In some cases, individuals may ask us to restrict how we use their personal information.

• This right might apply, for example, where we are checking the accuracy of personal information that we hold or assessing the validity of any objection made by an individual to our use of their information.
• The right might also apply where there is no longer a basis for using an individual's personal information but they don't want us to delete the data.
• Where this right is validly exercised, we may only use the relevant personal information with the individual's consent, for legal claims or where there are other public interest grounds to do so.

Automated processing

If we use personal information on an automated basis to make decisions which significantly affect an individual, that individual has the right to ask that the decision be reviewed by an individual within our organisation to whom representations may be made concerning the decision or to contest it. This right only applies where we use information with the individual's consent or as part of a contractual relationship with the individual.

Withdrawing consent to using personal information

Where we use personal information with individual consent the individual may withdraw that consent at any time and we will stop using that personal information for the purpose(s) for which consent was given.

For queries as to whether the GDPR applies to the processing of your personal information or, if the GDPR does apply, and you wish to exercise any of these rights then please contact us - see Contact information and further advice below.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained from the Data Protection Lead at the address below or requested via email: compliance@jmmurdoch.com

This Policy reference is: WP01

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Officer, J & M Murdoch & Son Ltd, via email to: compliance@ jmmurdoch.com for any data protection queries.

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the ICO (Information Commissioner’s Office) who are the regulators of data protection laws in the UK. They can be contacted via their website here or by post:

The Information Commissioner's Office - Scotland
45 Melville Street
Edinburgh
EH3 7HL
Telephone: 0303 123 1115
Email: Scotland@ico.org.uk

FIND US

Murdoch's are based in Neilston near Glasgow. Please use the map to find us.

J & M Murdoch & Son Ltd
Crofthead Industrial Estate
Lochlibo Road
Neilston, Glasgow
Scotland, G78 3NE.

 0141 580 6322
 info@jmmurdoch.com

Murdoch